Articles on: Orders

How does Order Sync Works on eBay Integration - DPL?

The eBay Integration DPL app has a powerful feature called Order Sync. This feature aims to seamlessly synchronize your eBay orders to your Shopify store. This will help you centralize your orders, and you can fulfill those eBay orders from Shopify. It will also help you sync your fulfillment status from Shopify to eBay for those orders.

Important Note: The app fetches eBay orders from the date you enable order sync and install the app.

Order Configurations:

Enable both Order & Inventory Sync settings in the application:

From here onwards, your new eBay Orders will be synced to our application and shown in the Order Page of our application:

Order ID : This unique identification number is assigned to your eBay order.
Order Sync Status: This indicates whether the eBay order has been synchronized. If it's already synced, it will show " Synced." If the synchronization process is ongoing, it will display " Syncing." If there is an issue during synchronization, it will show " Failed/Not Synced"
Order Date: This is the date when the order was created.
Customer: This refers to the name of the customer or buyer who placed the order.
Fulfllment Status: This shows whether payment for the order has been received. If it's marked as incomplete, the buyer has not paid for the order yet. The buyer has paid for the order if it's marked as complete.
Total: This shows the total amount that needs to be paid for the order.

You can easily view the order details of your eBay order by pressing the down arrow near the order ID:

Important Note: Order will be synced based on the linked product, which is uploaded and imported from our application. If the products are not uploaded or imported, it will search for the matching SKUs.If there are multiple Shopify products with the same SKU, we will link them on the first search basis. If we cannot find the following SKU in any of the Shopify products, order sync fails, and an option is displayed to manually link them. Once the SKU is linked, the subsequent order with the same SKU will be automatically linked.

When the order is synced successfully to your Shopify store, you will see the Synced status. You can then go to the orders section of your Shopify store and view the order.

Pro tip: If you have enabled the setting to add a prefix to your Shopify order, you can easily filter the results based on the keyword used.

Here is how your order in Shopify will look like:

If you fulfill the order from your Shopify, it will automatically be fulfilled to your eBay order.

That's it! If you have any questions or need further assistance, feel free to reach out to our support team. Happy selling!

Updated on: 21/03/2025

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