Question 1

What is a profiles and how to create them?

Accepted Answer

|| A profile is a list of settings that contains all the configurations for uploading your Shopify product to the eBay marketplace. || You can create a profile while uploading products, and there are different configurations for uploading them. || Once you have created a profile, you can select from the existing one, which helps you save time.

How do I create a profile?

Once you select the Shopify products/collections to upload, you will be redirected to a page where you can create or choose a profile.

Existing profiles

It shows a list of previously created profiles. If you have already created a profile, you will see this option to choose it. If you don't see it, don't worry; you can once it is created.

Business Policies

When uploading a listing to eBay, you will need to set up business policies. These include Shipping Policy, Payment Policy, and Return Policy. If you don't have these policies or want to create new ones, you can click on the link in the banner to be redirected to a page on eBay where you can set up your policies. After creating your policies on eBay, click on "Fetch Business policies from eBay." link.

|| This is eBay's dashboard where you can create business policies.

![](https://storage.crisp.chat/users/helpdes

Question 2

How do I set the custom inventory when uploading from Shopify to eBay?

Accepted Answer

eBay limits the seller on the listing that can be listed and sold. You can easily view your seller limits by visiting your eBay seller hub. So for this case, you can either request eBay support to increase the limit or limit the inventory sent to eBay while uploading products from our app.

Learn more about the Selling Limits on eBay from here.

|| The Good News is that you can set the custom inventory for eBay products while uploading from Shopify to eBay using our application. || Important Note: This will only help you upload more products and will not increase your Selling limit. To increase the selling limit, you need to connect with eBay support.

Let's learn how to set the custom inventory in our application and upload products to eBay from our app:

When you select the products/collections to upload, you must create or choose the existing profile. If you need any help uploading products to eBay, please take a look at this guide.
On the profile creation page, you will find the " Inventory Settings." Enable the inventory settings "Override inventory with fixed inventory for eBay products" and enter the quantity you want to upload.

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Question 3

About Profile Page.

Accepted Answer

|| This page will list the profile with which you have uploaded your products on eBay. || On this page, you can delete your profile, navigate to the update page, and visit the product details page. Additionally, you can see the total number of products uploaded and the category in which the profile was created.

Editing a Profile:

Once you are on the profile page click on the triple dot icon of profile from the list you want to update. A popup will appear as shown in the screenshot and click on " Edit Profile".

You will be redirected to a edit profile page with all the previously selected attributes. Make changes to your desired fields. and click on "Update".

Deleting Profile:

Once you are on the profile page click the triple dot icon of your desired profile. A popup will appear as shown in the screenshot and Click on the " Delete Profile" option.

A modal will appear with a checkbox to end products on eBay. If you do not want to end listings on eBay do not check the checkbox. Type " *DELETE

Question 4

Import your eBay products to Shopify.

Accepted Answer

Follow the steps below to send your products from eBay to Shopify:

Please navigate to the eBay page in our app:

Next, you have two ways to import your eBay products to Shopify:

Bulk Export: If you want to import multiple products at once, select the products you wish to transfer and then click on the "Create" button located at the bottom of the page.

|| Once you click the "Create" button, you'll be redirected to a new page displaying the list of selected products. If you change your mind and want to exclude some items, simply use the "Remove" button to delete them from the export list. When everything looks good, click the "Proceed To Export" button to initiate the bulk export process.

Individual Export: Alternatively, if you prefer to add your eBay products one by one, click on the "Create in Shopify" button next to each product you want to export.

After this exporting process will be started:

![](https://storage.crisp.chat/users/helpdesk/website/d23846d655466800/screenshot-2025-03-1

Question 5

The item specific (xxx) is missing.

Accepted Answer

** || Error 21919303: The item-specific Type is missing. Add Type to this listing, enter a valid value, and then try again.

Under Item Specifics, you may encounter the following errors: **

eBay Error: Item Specific Type is missing
eBay Error: Item Specific Brand is missing
eBay Error: Item Specific Colour is missing
eBay Error: Item Specific Size is missing
eBay Error: Item Specific Department is missing **

|| These errors occur for the same reason and can be resolved using the same process.

**

Resolution Process:

** We will use “ eBay Error: Item Specific Type is missing” as an example.

Step 1: Verify Profile Settings ** **

Go to the Dashboard and locate the Profile where the affected products are uploaded.
Check the profile settings and ensure that the Shopify attribute is correctly mapped to the corresponding eBay Item Specific.

Step 2: Check Mapped Attributes ** **

In most cases, this error occurs because the mapped attribute does not have a value assigned in Shopify. Refer to the screenshot below for guidance. ** **

Solution:

**

Add the required value in the Product_Type field within your Shopify store.
Wait a few minutes for the update to sync with our application.
Navigate to

Question 6

This listing would cause you to exceed the number of items and amount you can list.

Accepted Answer

|| eBay Error 21919188: This listing would cause you to exceed the amount you can list. You can list up to xxx more in total sales this month. Please consider reducing the starting price or request to list more.

Reason

eBay has set a monthly selling limit for every user to protect buyers and foster a safe environment for everyone. Each seller must comply with their limits, which differ from one store to another based on selling metrics and customer satisfaction.

Please Note: eBay sets the selling limit, and we do not have any control over it.

Here, 1 stock = 1 item; based on that stock, your amount will also be calculated. You can check your eBay selling for this month from here: https://www.ebay.com/sh/ovw

To better understand selling limits on eBay, please refer to the following documentation.

Learn about eBay's Selling Limits.

Solution

While our application cannot increase your eBay-imposed selling limit, it offers a Custom Inventory feature to help you optimize your product uploads from Shopify to eBay. ** How It Works: ** This feature allows you to set a custom inventory quantity for your products before uploading them to eBay. By sending a lower inventory quantity to eBay, you can maximize the number of listings you create within your selling limit. ** **

Please refer to this documentation to learn how to use the custom inventory setting to you

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